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Customer Service Policy

Susan Burke Interactive Lessons Design is committed to providing exceptional customer service and quality products. We endeavour to make sure that all notebook files listed on our website are available at all times to our subscribers. Once your payment notification has come through from either Paypal or eWay, you will have access to all features and products listed under the subscription descriptions on the registration form, instantly. In the event that your subscription membership is not activated upon payment, please notify us immediately so we can check the payment logs and correct the problem.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind. We may consider a refund where the notebook lessons are faulty, have been wrongly described, or don’t do what they are supposed to do. Susan Burke Interactive Lessons Design is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and provide you with an account so as to access the content; that’s all. Susan Burke Interactive Lessons Design uses cookies to allow you to login to your account. Cookies sent to your computer from Susan Burke Interactive Lessons Design only last while you’re logged in or browsing our website. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Susan Burke Interactive Lessons Design your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption creates a key that is then used to encrypt data. 128-bit refers to the key size, specifically meaning that the key is 2 to the power of 128 bits long. The longer the key, the harder to crack. A 128-bit key has roughly this many key combinations: 339,000,000,000,000,000,000,000,000,000,000,000. Because of this huge amount of key combinations, it would take many many trillions of years to crack. This is why it is an industry standard. If you have any questions regarding our security policy, please contact our customer support This email address is being protected from spambots. You need JavaScript enabled to view it.